At Solaire by Zero O’Clock, each piece is handmade with love and carefully quality-checked before dispatch. As a small business, we maintain a transparent and fair return and exchange policy to ensure a smooth shopping experience for our customers.

🔁 Returns

We currently do not offer returns on any of our jewelry items due to the delicate, handmade nature of our products and hygiene concerns.

🔄 Exchanges

We accept exchanges only in the following cases:

• The product received is damaged or defective

• You have received the wrong item

To be eligible for an exchange:

• Please contact us within 48 hours of delivery

• The item must be unused, in its original packaging, and accompanied by proof of purchase

• Exchange approval is subject to product verification once we receive it back

🚚 How to Request an Exchange

To initiate an exchange, kindly reach out to us at:
📧 solairebyzero@gmail.com
📲 +91 9137123542 (WhatsApp only)

Our team will guide you through the process.

❌ No Exchange/Return on

• Products bought on sale or during promotions

• Customized orders

• Products with minor irregularities, as these are common in handcrafted pieces and not considered defects